Privacy Policy

1. Introduction

This Privacy Policy describes how Ajay Metals ("we", "us", or "our"), having its registered address at Vijay Park, 232 Nehru Lane, Road, near Shiv Murti, Gurugram, Haryana 122001, collects, uses, and safeguards information obtained from visitors and commercial clients who browse our digital product catalogue, download category PDF catalogues, or send trade inquiries.

Ajay Metals specializes in manufacturing, stocking, and distributing architectural hardware, stainless steel fittings, brass, copper, aluminium profiles, and industrial metals. We treat customer information with strict commercial confidentiality.

2. Information We Collect

We only collect information necessary to process your product inquiries and facilitate quotations:

A. Information Voluntarily Provided by You:

• Product Inquiries: Selected product items, SKU numbers, quantities, preferred material grades, dimensions, or finishes added to your Query Cart.
• Contact Details: Your name, phone/WhatsApp number, email address, company or business name, and delivery location when requesting quotes or invoices.
• Custom Specifications: Technical drawings, dimensions, or specific requirements sent for customized metal fabrication orders.

B. Automatically Collected Information:

• Standard server log data, including your IP address, browser type, operating system, and request timestamps.
• Catalogue navigation activity (such as search queries, category filters applied, and PDF catalogue generation) to improve system responsiveness.

3. Use of Information

Collected information is used exclusively for legitimate business and operational purposes:

• Generating price quotations, verifying inventory availability, and communicating bulk trade discounts.
• Responding directly to your product inquiries sent via WhatsApp, phone, or email.
• Coordinating logistics, transport, and delivery of confirmed metal consignments.
• Maintaining server security, preventing automated data scraping, and safeguarding our catalogue infrastructure.

4. WhatsApp Inquiries & PDF Catalogue

Our catalogue platform features direct WhatsApp inquiry integration:

• WhatsApp Query Cart: When you select products and click "Send Query", your selected SKU codes, item titles, and quantities are converted into a pre-formatted message sent directly to our sales desk via WhatsApp. Communications conducted over WhatsApp are subject to WhatsApp's end-to-end encryption and terms of service.
• PDF Export: Category catalogues are compiled dynamically on the server and downloaded directly to your device without storing your personal data in the document.

5. Data Protection & Security

We implement appropriate technical and administrative safeguards to secure our systems:

• All catalogue traffic is transmitted over secure TLS/HTTPS connections.
• Server queries use parameterized statements (PDO) to protect against SQL injection and data tampering.
• Administrative panels are protected with encrypted password storage (bcrypt), IP-based rate limiting, and CAPTCHA challenge-response security.
• Access to customer inquiries is restricted strictly to authorized sales and dispatch personnel.

6. Third-Party Sharing

We do not share your personal or business information except where necessary to fulfill commercial transactions:

• Freight & Logistics Partners: Delivery address, consignee name, and phone number are shared with licensed transport operators to deliver your orders.
• Hosting & Infrastructure: Trusted server hosting providers who maintain server uptime, security, and regular backups.
• Legal Obligations: When disclosure is required by law, taxation authorities, or judicial proceedings.

7. Cookies & Tracking

We use minimal, functional cookies necessary for operating the digital catalogue:

• Session Storage / Cookies: Used to temporarily remember your active Query Cart selections while browsing between product categories.
• Google Analytics (G-5ENXYT552Z): Aggregated, non-personal metrics (such as page views and visitor counts) to evaluate catalogue performance. No banking, credit card, or sensitive credentials are ever collected.

You can disable cookies through your browser settings at any time without impacting your ability to browse product specifications.

8. Your Rights & Choices

Under applicable data protection guidelines (including India's Digital Personal Data Protection Act, 2023), you have the right to:

• Request access to the contact details or inquiry logs associated with your account.
• Request correction or updating of inaccurate business information.
• Request removal of your contact information from our active communication databases.

To submit a request, contact our team via the email or phone number listed below.

9. Data Retention

We retain inquiry records and commercial correspondences only as long as needed to finalize quotes, handle warranty or specification queries, and comply with standard accounting, tax, and GST statutory obligations. Once no longer required, data is safely removed.

10. Trade Confidentiality

We recognize that architectural profiles, CAD drawings, and custom metal dies represent proprietary trade information. Ajay Metals adheres to commercial confidentiality regarding all proprietary designs and negotiated pricing shared with our team.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be published on this page with an updated effective date. Continued use of our catalogue indicates your acknowledgement of the updated terms.

12. Contact Information

For inquiries, quotations, or data privacy requests, please contact our office: